Warranty
Warranty Statement
What is covered, for how long, and what you need to make a claim. In writing, so you are not taking anyone's word for it.
Effective Date: September 2, 2026
Section 1: Elevate Filtration Limited Warranty
At Elevate Filtration, we take pride in the quality and craftsmanship of our water treatment systems. The following limited warranties apply to the original purchaser of each system.
Coverage
- Lifetime warranty on system dry parts. Covers all mechanical and non-consumable components that do not come into direct contact with water.
- 5-year warranty on the control valve, circuit board and filtration media. Protects against defects in materials and workmanship under normal operating conditions.
- 1-year warranty on labor. Covers labor-related issues arising from the original installation for a period of one year from the date of purchase.
Warranty conditions and limitations
- Coverage is valid only when the system is installed, operated and maintained according to Elevate Filtration LLC guidelines.
- The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.
- Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.
- This warranty is the exclusive remedy and supersedes all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
- Elevate Filtration LLC is only responsible for damages or failures resulting from workmanship-related issues. Elevate Filtration LLC is not responsible for any damages caused by manufacturer defects.
- The total liability of Elevate Filtration LLC is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential or indirect damages.
To file a claim, contact Elevate Filtration customer support and provide proof of purchase along with installation documentation.
Section 2: Manufacturer Warranty
Elevate Filtration also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions.
| Component / product | Warranty period |
|---|---|
| Control valves | 5 years |
| Storage tanks | Lifetime |
| Media tanks | Lifetime |
| Ceramic discs (rotary valves) | Lifetime |
| Reverse osmosis systems | 1 year |
| Filtration media | 5 years |
Important notes
- Replacement parts are covered only for the remainder of the original warranty period and must be installed by an Elevate Filtration-approved technician.
- Labor associated with component replacement is not included.
Exclusions
This warranty does not apply to damages caused by:
- Misuse, abuse, neglect or accidents
- Improper installation or unauthorized repairs
- Acts of nature
- Water conditions that foul filters, resins or membranes
Warranty claim requirements
To process a claim, the following must be provided:
- Valid proof of purchase
- Installation documentation
- A return authorization number issued by Elevate Filtration LLC
Making a claim
Call or text us on (737) 307-1551, or email austin@elevatewaterfiltration.com, and have your proof of purchase and installation documentation to hand. You can also send us a message and we will come back to you.
Elevate Filtration LLC